標題: customer service representatives do not know [打印本頁] 作者: cv0qD0l1g 時間: 2015-7-4 18:44 標題: customer service representatives do not know Sunday afternoon last week, a busy week of Chengdu Public Liu resting at home, just asleep soon, shortness of SMS sound waves take him back from the dream, at 17:13 assigned to 5:21 this short within a short eight minutes,http://www.ruemorguepress.com/cgi-bin/catsearch.cgi,Louboutin Mariage, actually breath came 10 text messages. Liu open the phone to see faint, it is China Post remittance payment notice,http://www.guate360.com, he did not apply for this service, but it continued to receive similar messages. Nearly two months, Liu repeated complaints to the postal terms, but the problem remains unresolved.
Depression: nearly a year plagued by inexplicable SMS
Yesterday 9:00 before,http://www.astro.com/cgi/aq.cgi, Liu some confusion in the office, he did not know when will be a message "ten bursts." Before long, the message is really about and to, "Hello! Shu Moumou on September 8, 2009 09 points 18 points 500 yuan cash, bill No. 11185 ...... customer, China Post." Mr. Liu said, like this The message has been bothering him for nearly a year old.
Last year, Mr. Liu worked in Beijing for some time, specially organized a Beijing phone card. About a year ago, the Beijing number for the first time receive a text message from the China Post, beginning Liu thought someone made a mistake, or a general spam, and did not care. But then a similar message got out of hand, almost every day received several good, every time this issue 106 575 000 185 number, but the sender's name is different each time, and sometimes money or units. Liu wondered,Louboutin Homme, they simply could not handle such business in the postal ah,http://www.trianglelacrosse.com/cgi-bin/forum/forum.cgi, but also did not receive any money.
Complaints: repeatedly failed to solve
Almost a year, Mr. Liu has been plagued by similar messages, but he did not know that these services will not buckle his bill, "especially in meetings and on weekends, when suddenly the phone often rang continuously." About two months ago,http://www.replication.jp, Liu intolerable call the customer service hotline 11185 postal complaints. First, a customer service representative is very enthusiastic, after some inquiry, said Mr. Liu received text messages sent by postal indeed,Louboutin Sandales, it is called "remittance payment notice" receipt service, as to why Mr. Liu will receive such a message, customer service representatives do not know, can only do the registration, then handed treatment. Then half a month, the Liu really it since received text messages, just when he thought that the problem has been solved, annoying messages again.
To confirm Mr. Liu's statement yesterday afternoon, the reporter claimed to be Mr. Liu,http://www.forensic.to, call the customer service hotline 11185 Post. No. 8036 note after listening to a customer service representative, said the caller had indeed before, but Mr. Liu's phone number is Beijing, it is best to call the customer service hotline Beijing.
As such reporter called the phone number 1045 Beijing customer service representatives Liu finally found the relevant information to confirm the most recent really have a lot of cash remittance notification message sent to Mr. Liu's phone, "It could be someone else or units for this business, but left the wrong phone number, but the business is handled in Sichuan, or should reflect the customer to Sichuan. "
Reporters call again 11185, happens to be a customer service representative to answer No. 8036, to explain the situation again,Louboutin Botte, the other said it would leave a record, then turned over to the process, it is estimated will respond within 3 working days. Customer service said she could not solve the immediate problem, because there is no relevant system platforms.
Commitment: Today, completely solve the problem
Due to Mr. Liu's problem is not resolved immediately,http://www.zuobanzou.com/forum.php?mod=viewthread&tid=1450569, then the reporter also call 11185 and that the identity, number 8029, said customer service representative immediately reflected in this issue to a higher level, and immediately call back to explain the situation. Soon, reporters received a postal customer service hotline Sichuan duty QC Ms. Yang's phone, Ms. Yang said that Liu had not been ordered if this business is probably the postal internal system problems. Ms. Yang promised to solve this problem as Liu in today, and Mr. Liu thus encounter problems apologize. Reporter Fu Zhen Qing