|
|
Cheap Hong Kong and Macao tour is zero or negative fare "disaster area" Picture curse female tour guide (video Cutoff)
July 18, 12 to participate in Hong Kong and Macao tour of Nanjing tourists, who refused to buy cigarettes, even Zhuhai ground operators were female tour guide abuse. After returning home, Mr. Yang brought the visitors guide curse video put online, and the Nanjing Tourism Bureau of Parks Quality Supervision Nanjing, China Travel Service tour complaint, questioning its push "zero or negative fare" Mission, harm the interests of tourists.
Yesterday, Nanjing Tourism Quality Supervision announced a trip to the tour in Nanjing decision on punishment: a fine of 30,000 yuan, and suspend business for rectification month from September 1. Seeing the "Eleventh" holiday approaching, it is time visitors register in full swing, so that a full one month of business travel agency! Such punishment is not really small. Reporters learned that this is the first case of "zero fare negative" group in Nanjing for the first time on the "zero negative fare" substantial penalties, after the implementation since May 1 last year, is the new "Travel Regulations", the country investigated .
□ Express reporter SUN Lan-lan
Event Playback
He refused to shopping, female tourist guide curse pauper
July 18, 12 Nanjing tourists happily embarked on a trip to Nanjing organized five-day tour of Hong Kong and Macau trip.
The group is sitting on the Kowloon-Canton Railway from Guangzhou exit. The first four days, play in Hong Kong and Macau fairly happy. July 22 return to Nanjing,http://www.liugouer.com/forum.php?mod=viewthread&tid=185803&fromuid=20014, according to the itinerary, crossing from Gongbei exit, a few hours to stay in Zhuhai,http://www.youqite.com.cn/home.php?mod=space&uid=63176, Guangzhou and then to return to Nanjing to fly, take guided tours to the responsibility of Zhuhai. Upon arrival in Zhuhai, a local female tour guide surnamed Wu suggested that the department store in the tour bus itinerary changed to the jewelry store.
The way to the jewelry store, tour hard to sell to tourists cigarettes containing Cordyceps, saying can be refreshing,http://www.dimelenterprises.com/node/340263/edit/components, buy out. Look at you with the tour "fate", the cheaper you, a person can buy one, only 300, sending a package. Tourists refused to buy, had also kindly gentle female tour guide suddenly "face", angrily said:. "Today I must sell smoke out" Hearing these words, college friends even more reluctant to buy. The atmosphere suddenly very stiff, a female tourist want ease atmosphere, she bought a bag. At this time, jewelry store to the female tour guide, said:. "Get off and buy jewelry, cigarettes, and then consider the next"
This jewelry store looks very broken, tourists think things look too fake, do not buy it all on the bus. Wu said guide scowled, do not buy jewelry does not matter, but must buy cigarettes, it is her mission to travel agencies. And threatened that if they do not buy, put them lost in a deserted place, allowing visitors to find their own car to the airport.
Take a look at the threat is useless, Wu tour playing for real, and allow the driver to a farm on the outskirts of the door stop, all the visitors to get out, blaming tourists are "pauper", "liar", he declared that "we are strong Buy strong sell "," Your meals are the fare I paid, "strong words. After 1 hour standoff, eventually stepped in the driver could not stand visitors to Guangzhou Baiyun Airport, but also once was the tour guide and stop abuse.
After the tourists back, the curse of this video guide on the web. This "abuse Nanjing Zhuhai female tour guide tourists --- Murder Caused by a pack of cigarettes," the network post immediately caused widespread concern. Previously,Louboutin Mary Jane, Hong Kong, mainland tourists female tour guide Jane scolded enough shopping video, has also been in the online crazy pass a period of time, a series of guided tours forcing mainland visitors shopping events occur, seriously affecting the reputation of Hong Kong and Macao.
Official investigation
Nanjing travel agency fined 30 000,Louboutin Soirée, closed down a month
July 28, visitors Yangxiaofeng formal complaint to the Nanjing Tourism Bureau of Parks Quality Supervision. "We started an immediate investigation after receiving complaints." Tang Yong, director of Quality Supervision, said the investigation lasted 40 days, because it is a major administrative punishment, the time involved in off-site investigation, it takes longer. On the other hand, is the country's first case basis taking into account the new rules punishment "zero or negative fare" case, any point in dispute are very careful to treat the industry, it is also very time consuming.
In addition to travel agencies, tourist investigation, the staff also made a survey to Zhuhai, Guangzhou and other places of tourist market. And ask the Nanjing Municipal Government Office of Legislative Affairs, Xuanwu District People's Court, and later to communicate with the price department, finally made the decision on punishment.
Concealment of information access agency - fined 30,000
Reporters learned that, after an investigation, there are two tour Nanjing irregularities. First, the complainant and his party of 12 people Yangxiaofeng Hong Kong and Macao tourism business entrusted to the Shenzhen Comfort Travel Service, and does not inform visitors in advance, nor the consent. It turned out that these tourists from Nanjing to participate in Hong Kong and Macao, in the end is which ground operators, tourist travel contract no mention of the hands. Until visitors to Tourism Quality Supervision complaints Nanjing travel agents face either tourists or media inquiries, refused "for" out of this partnership.
According to Article 36 and "Travel Regulations Implementing Rules" Article 34 paragraph 2, "Travel Regulations", travel agents need to delegate to the tourism business, it should obtain the consent of tourists and travel agencies entrusted name, address, contact person and telephone number, to inform tourists. To this end, Nanjing Tourism Bureau of Parks under the Ordinance to Nanjing tour out of the 3 million tickets.
Zero or negative fare - a penalty ordered to stop a month
It is understood that this group offer is only 1480 yuan, the survey found that only radially Nanjing tour ITO Shenzhen Kang Hui paid 450 yuan per person to take charge, hospitality and service costs far less than the tours, but also It is a typical "zero negative fare" group. In accordance with Article 37 "Travel Regulations", that the tourism business travel agency will be entrusted to other travel agencies, shall pay not less than the cost of the reception and service costs. In this regard, the tourism sector in the September 1 to Nanjing travel agents served an administrative penalty decision, asking them to "suspend business a month."
How to determine is not zero or negative fare? Tang Yong said that investigators found a first in Nanjing two outbound tour found that with time travel with this group five-day tour of Hong Kong and Macao products to ground operators pay fees in 1200 yuan ~ 1500 yuan per person. They then went to Shenzhen, Zhuhai investigation that same period five-day tour of local products, local ground operators costs 1000 yuan per person to 1,200 yuan,http://bbs.ifenghui.com/home.php?mod=space&uid=101457, the difference "between the two costs, which is to take reasonable profit agency, It is permissible, but now the costs are not enough,Louboutin Homme, then obviously it is, 'reselling head', by force or cheat tourists shopping to make up the difference to make money. "
Zhuhai curse female tour guide was fined 5000 yuan
Reporters learned that not only had operations in Nanjing, Zhuhai tourism sector ground operators punishment has also been found. Curse female tour guide was fined 5,000 yuan, and she was without certificate, therefore arranged for her to work in Shenzhen Kang Hui ground operators were fined 35,000 yuan of.
According to reports, September 1, Nanjing Tourism Bureau of Parks Quality Supervision out administrative punishment book, has been served on tour in Nanjing trip. According to regulations, if there is disagreement within 3 days of the agency may request a hearing,http://www.91zazhi.com/home.php?mod=space&uid=131264, until the administrative review proceedings. However,Louboutin Botte, this does not apply for a travel agency, has said he fully accept the punishment, a written commitment to strengthen internal management and related personnel training.
How to ensure that "one month to rectify" the effective implementation of punishment? The sources said the travel agency headquarters can add 51 stores open reception, but visitors can not sign a contract, as long as there is a tourist trip, is illegal, the consequences are more serious. This month, the tourism sector will occasionally send home unannounced visits.
News extension
Nanjing punishment cases
It will serve as a model to the whole country
"In fact, both prior to mainland tourists in Hong Kong Jane scolded events or events Zhuhai female tour guide, roots in" zero or negative fare "low-cost travel." Tang Yong introduction, Nanjing tourism department has banned the zero or negative fare, but it does not allow mandatory spending, but in fact prohibit return to prohibit the past has been no substantive punishment.
Tang Yong introduction, Hong Kong and Macao tour fare is zero or negative complaints, more a few years ago in Nanjing, according to the prevailing "Travel Regulations", involving price, can only be punished by the pricing authorities; but for the price sector, tourism Prices of market action, the two sides "willing buyer willing seller" investigate the actual difficulties. Thus, the tourism sector received such complaints can only warn against travel agencies, ordered to solve, can not make more substantial penalties.
However, this time they found in the new "Travel Regulations" in the basis: Article 62 stipulates that the cost of the travel agency entrusted to travel agencies pay less than the cost of hospitality and service, the tourism administration department shall order correction, suspension rectify a month to three months; serious cases, revocation of travel agency business license.
To be prudent, Nanjing Tourism Bureau of Parks ED legal department. "Nanjing Municipal Government Office of Legislative Affairs to the Xuanwu District People's Court to recommend our administrative tribunals to ask." Tang Yong said,Louboutin Pas cher, the answer is that the tour price below the price of services, from the market price, not the national pricing, Tourism Bureau of Parks as the industry department, Learn more familiar with the pricing standards, according to "Travel Regulations", tourism authorities have the right to punish.
"This case is not only Nanjing tourism authorities first investigated and severe penalties" zero negative fare "group of cases, but also a new" "Since last May 1 implementation of the national investigation of" Travel Regulations first zero negative fare "group Examples of cases. "Nanjing Tourism Bureau of Parks, deputy director Wang Shankun introduced them a detailed report on the matter to the National Tourism Administration Policy and Regulation Department, National Tourism Administration, said the move to protect the legitimate rights and interests of tourists, maintain the order of the tourism market, this The case will be a model case in the country.
Reporters yesterday as tourists, called the Advisory nearly 10 travel agencies, found that Hong Kong and Macao are all "price" of the. Down does not mean that the price is really go up, but often can be seen before one thousand yuan of goods, almost can not find. "Hong Kong and Macao Flying five-day tour", the lowest price the other party given in about 2900 yuan, four or five thousand dollars or even more expensive products but everywhere, the staff also strongly recommended "pure play is not shopping," or "depth tour "products, and advised reporters not to look for the kind of cheap tours. Travel agencies said, "We already do not do the kind of product."
Reflection industry
The deterrent effect is not small
But they can take control of "zero or negative fare" it
Although the penalty decision yesterday to the public, however, the industry had "a ripple." Yesterday, the reporter called several travel agencies, other means "know" the.
"This is very powerful, fines are not afraid, not what 30,000 yuan, the closure can be fatal." A travel agency official said, took the punishment by the travel agency, it's not a small scale in Nanjing, with 51 stores, a full one month can not be open, and saw immediately "October" arrived, enrollment is the tourist season. "That is not just Hong Kong and Macao, ah, do not do all the lines, the loss can not estimate, but visitors to the discovery of this home was closed down, the impression is certainly bad, have a significant impact on future tourist city. "
However, some industry sources, although went out of business, but there are other "trick", there are loopholes. For example, you can introduce guests to other travel agencies, but also earn a one or two hundred "peer price" profit per person; If there is to close off markets outside Nanjing,http://211.86.128.2/gjjl/Review.asp?NewsID=595, Nanjing's tourism sector is probably not easy to get this. "In fact, as this low-cost Hong Kong and Macao, Nanjing local people have very little to go now, but in the vicinity of Jiangsu,http://237.newfine.net/home.php?mod=spacecp&ac=blog&blogid=, Anhui and other places a great market, these cities there are few qualified local travel agent to make overseas travel, so basically go from Nanjing travel agencies. "
This person can manage all of the penalties zero or negative fare, still skeptical. "There is a market,http://gamsa.net/guestbook/index.php?item/create_form/1, there is the living space of this product." He said that this cheap Keidanren costs are not enough, how could not you prefer? The world can such a good thing. Many visitors do not know that the group is not a problem, but they will hold a petty idea: By the time I just do not buy, you show me how?
However, many industry insiders believe that the penalties at least for now on the market in Nanjing, certainly played no small deterrent. |
|
發表於 2015-7-15 15:58:10
收藏