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"The two salesman at first surprised, then said I lucked two clerk finished, suddenly looked at each other a moment, then said: Rooster, ah, once you apply again and again."
Meng Xin counter for Mr. Shen will explain: This sweepstakes is counter act all at the mall spending 50 yuan customers have the opportunity to draw. Events after the recognition of the mall, there is absolutely no consumer fraud act. Draw formal procedure is: salesman to show customer activity rules, the customer and then draw.
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Faced with the challenge Cheng,Louboutin Talon Compensé, director of the first floor of the mall, Ms. Chen said it could not answer. Subsequently, the Chongqing Evening News reporter, accompanied by Mr Cheng went to the mall on the 4th floor office area. Mall Customer Service Manager Ms. Zhang, Xu, dream Xin counter for Mr. Shen and Cheng business executives communicated.
Negotiated
"I was a little dizzy --- they do not understand is the meaning of wisdom, it pulls out of the first." This was written on the lottery, "thank patrons." "This is going on while Lang is Rooster, one would like to thank patrons ." Cheng asked two salesman, the other said:. "You have not drawn any prize."
16:00 yesterday, Cheng at the Liberation Monument, a large shopping mall to buy a 300 yuan of men's clothing, the checkout, the cashier gave him a gift voucher and inform: the first floor can dream Xin jewelry counter draw.
Shopping lottery drawn Rooster, the salesman said that did not win
Redeem a sapphire ring, let the matter drop
Arcade explanation
16:00 yesterday, Cheng told the Chongqing Evening News reporter, morning, the mall gave him a four telephone. "Let me get sapphire ring, even if it cleared up. I feel fooled by them, it might really have Rooster this award, but they do not want to exchange the prize to me."
Results of the consultation
Cheng satisfied: "Press your lottery rules, I was able to get the Golden Rooster Award empty notes also stated on the: Due to the limited giveaway, raffle each customer only once Why did you want me pulls out once I need a reasonable explanation , not just an apology. "
Mr Cheng said: "I did not wanted to draw what prize, but with a happy mood into a shopping mall says plainly consumption figure is the reason --- I'm not false money, is to be happy. shopping. "
Subsequently,nTJ3qbH7a8, the Chongqing Evening News reporter went to the dream and Zheng Xin jewelry counter, a clerk pulled out a red and white sweepstakes rules. Chongqing Evening News reporter saw a total above the grand prize, first prize,Louboutin Soirée, second prize and the lucky prize four categories of awards, the Golden Rooster certainly not in a lottery range. Details on the state: in other patterns are empty Award.
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Reporter survey
"It was a dream Xin counter has two salespeople." Cheng put cash register receipts and gift vouchers handed them. "Sir,f4xL2j07PD, you can draw." One salesman said. Cheng asked her: " Some wisdom prize" The other replied: "caught wisdom is wisdom." Then, Mr. Cheng out of a lottery scratch ticket a look that says "rooster" word.
Xu said: "First we apologize to you,Louboutin à Bout Ouvert, no matter what the circumstances, is certainly not been done in our service, so that you had been a misunderstanding." Cheng claimed: "The lottery rules, I just saw today. If you do not believe, can be transferred out of the day's surveillance video and see. "
Mall personnel Mr. Xiang Zheng (right) understanding of the situation
Chongqing Evening News reporter Hao Yao Shi Zongwei photo coverage
Jewelry counter paying customers 400 yuan compensation
In this regard, Customer Service Manager Zhang said: "We tune out surveillance video, but we believe the customer, then certainly salesman did you say clearly, so they ask you misunderstood the raffle."
"One would say that I'm so lucky, one would say no to this award, I was told a while, you can convert into a sapphire ring ......" Yesterday, the people Mr. Zheng reached the Chongqing Evening News 24 966 988 hotline, said the day before yesterday afternoon Jiefangbei shopping mall, a large lottery experience, so he was very depressed: "Everybody says plainly consumption figure is the reason --- I'm not false money is coming Happy shopping."
Cheng ask for a surveillance video to prove this rule before him, to show to other customers too. Zhang said it could not bring up the video, but in accordance with company policy, relevant personnel will be punished,7VV4M1kPPO, and instructed the dream salesman Mr. Xiang Zheng Xin jewelry counter to apologize. Finally, Cheng suggested that his days of lost income to pay 400 yuan.
Mr Cheng said: "Until now, you are still fooled me --- I was one person on the shop since the lottery rules say that other pattern is an empty prize, why should the Grand Prize sapphire ring exchange to me. "
"We can give you redeem a sapphire ring." Salesman said. Cheng asked: "What is this Sweepstakes Rules ago when I draw, Lang did you come up with " The salesman replied: "we took, even if that did not take, but also because it was the customer too much, we too busy to . "
Details lottery salesman show, Rooster not draw range
Cheng said the day before yesterday evening, the mall gave him a total of six times the phone. "The Last Mall,C5kIQjRr8d, said counter means: Give me a sapphire ring worth 182 yuan, it will end here I am angry,qYWmj02ON3,Louboutin Homme, I'm not used to blackmail them money prevarication me a ring, what does this mean. "
Customers do not apologize, as long as a reasonable explanation
"Only a few minutes, if the salesman had changed several times." Subsequently, Cheng found the mall management office, the staff told:. "Competent is not, can not answer," helpless, Cheng leave contact information to leave. "Soon, a phone call, said the mall, counter approach a problem, substandard, hoping to get my understanding I then asked him: This is how the other side draw in the end there is no positive interpretation"
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Customer complaints
8 pm yesterday, the two sides finally reached a settlement, dream Xin Cheng jewelry shop to pay 400 yuan compensation. "Thanks to Mr Cheng's complaints,y7200DUqKJ, this is our encouragement, so that we can better improve their own problems." Zhang said.
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發表於 2015-6-22 04:25:33
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